[NSW] Draft CityRail Customer Service Charter

["Chris Downs" <cvdowns@ozemail.com.au>]

To be found at
http://www.cityrail.nsw.gov.au/Customer_Service_Charter/index.htm , with an
introduction.

On a quick perusal it looked warm and fuzzy with nothing substantial like
refunds if certain standards aren't met be extreme margins.  Passenger fines
however do get a mention, hardly in the spirit of a customer service charter.

Perhaps an even greater challenge for Margaret Brazel than the Olympics.

Chris