Re: [Melb] "Track Record" (fines/bonus for operators)

["James C." <james_ccj@my-deja.com>]

In article <8dlfhj$7j8$1@mulga.cs.mu.OZ.AU>,
  cmgord@ecr.mu.oz.au (Christopher_Martin GORDON) wrote:
> A new publication is out called "Track Record" and will be released
every
> three months.  It has a summary of the late running and cancelled
trains/trams
> for a three month period.

And the copy can be pick up from all preimere railway station free of
charge.

> The issuse just out covers October-December and basic summary
> Swanston Trams: Fined


          Jan-March 99     Apr-Jun 99  Jul-Sep 99  Oct-Dec 99
Puntuals    55.5%           61.8%       70.9%       72.8%
cancells    0.9%             0.6%        0.5%        0.9%

Fined for 1160500$ as the worst performer of all.



> Yarra Trams: Fined


          Jan-March 99     Apr-Jun 99  Jul-Sep 99  Oct-Dec 99
Puntuals    70.7%           71.2%       75.5%       79.8%
cancells    0.8%             0.4%        0.4%        0.4%

Fined for 248800$


> V/Line Pass: Fined


          Jan-March 99     Apr-Jun 99  Jul-Sep 99  Oct-Dec 99
Puntuals    93.2%           94.5%       95.7%       94.5%
cancells    0.2%             0.3%        0.2%        0.1%

Fine for 55100$



> Hillside Trains: Bonus


          Jan-March 99     Apr-Jun 99  Jul-Sep 99  Oct-Dec 99
Puntuals    93.2%           93.2%       95.2%        97%
cancells    0.8%             0.6%        0.4%        0.4%

Recieved 1129600$ bonuses , Hillside train is the best performer of all
and I'm not surprised.



> Bayside Trains: Bonus


          Jan-March 99     Apr-Jun 99  Jul-Sep 99  Oct-Dec 99
Puntuals    93.8%             94%         96.9%       97.4%
cancells     1.5%             0.8%        0.5%        0.7%

recieved a bonuos of 722400$

I wondered how they calculate all the fines and bonuses??
and there is no information about whetever privatisation helped to
attract more passengers, nor the comparison of pre-preivatisation
customer satisfaction nor the reliability of the stuff "Onelink" built
(sorry I can't type those words at the moment!!)


Other information on the booklet:
Passenger information:

Best: V/line and Bayside train
Worst: Swanston trams

Service delivery:

Best: Hillside train

Passenger comfort:

Best: Yarra Trams

Personal safty and security:

Best: V/line

WCR, Hoys didn't participate nor GSR and Countrylink.

--
Cheers

James


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